Find answers to common questions
about our services, reservations,
policies, and more.
Find quick answers to common questions about our Galapagos and Costa Rica cruises.
Get ready for your adventure with confidence!
| Services | Galapagos | Costa Rica |
|---|---|---|
| Airport Assistance | In Quito or Guayaquil, plus reception in Baltra by a certified naturalist guide | In San José (SJO), reception and transfer to your first destination |
| Transfers | All internal transfers within the Galapagos Islands | Domestic flights and ground transfers |
| Accommodation | Double cabin with private bathroom. Hairdryer and safe available on all ships except GALAXY BONITA and GALAXY ORION (a safe is available on the bridge, with access only by the captain). Clothes dryer available on M/C Galaxy Sirius, M/C EcoGalaxy, and M/Y Galaxy. Biodegradable amenities in all cabins. | Double cabin on board, with biodegradable amenities, safe, and hairdryer. |
| Meals | All meals onboard (breakfast, lunch, dinner, and snacks), from lunch on the first day to breakfast on the last day. | All meals onboard (breakfast, lunch, dinner, and snacks), from lunch on the first day to breakfast on the last day. |
| Guides | Bilingual naturalist guide certified by the National Park | Bilingual local expert guide |
| Excursions | Landings, hikes, and wildlife spotting according to itinerary | Hikes, pristine beaches, and wildlife exploration |
| Included Gear | Snorkel, paddle board, kayak, wetsuits (3mm) | Kayak, paddle board, seabob, jet ski, snorkel gear |
| Beverages | Unlimited water, coffee, and tea. Sodas available only on Alya and Sirius | Unlimited water, coffee, and tea |
Get an instant quote:
On our website, simply enter your destination, travel dates, number of passengers, and preferred cruise category (luxury, first-class,
tourist superior, diving, or day tour). The system will show available departures and real-time prices.
Enjoy personalized support:
After quoting, you can contact us directly 24/7. One of our advisors will guide you step by step—answering questions, fine-tuning your
experience, and helping you customize it for special occasions.
Confirm your reservation with a 20% deposit:
Once you choose your departure, you just need to make a 20% deposit to secure your spot. The remaining balance can be paid up to 60 days before your trip.
Galapagos:
Galapagos is a year-round destination, but experiences vary by season:
Costa Rica:
Costa Rica is also great year-round, with some regional differences:
We offer clear and flexible policies, which vary depending on how far in advance you cancel and the rate applied:
Note: Discounts cannot be combined. Policies apply only to new bookings.
Visa:
No visa is required if you're traveling from countries like the USA, Canada, most of Europe, or much of Latin America.
Still, we recommend checking specific entry requirements based on your nationality before traveling.
Vaccinations:
Complete this form, and one of our travel consultants will contact you to plan your trip